This SMS Opt-In Policy explains how MK Freight Solutions obtains permission to send text messages, what types of messages may be sent, how you can opt out, and how mobile phone and SMS consent information is handled.
MK Freight Solutions sends SMS messages only in connection with appropriate business communications and according to the consent associated with the applicable phone number. Providing a phone number by itself does not automatically constitute consent to receive SMS communications where separate SMS consent is requested.
MK Freight Solutions may use SMS or text messaging to communicate with customers, prospective customers, carriers, and other business contacts who have appropriately opted in to receive text messages.
Messages may be sent in connection with:
When SMS communications are offered through our website, users may opt in by voluntarily selecting a separate SMS consent checkbox associated with the phone number they provide.
The SMS checkbox is intended to be:
A user must take an affirmative action to indicate consent.
I agree to receive SMS communications from MK Freight Solutions regarding my transportation inquiry, quotes, shipment updates, pickup and delivery coordination, customer support, and related service communications at the phone number provided. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase.
Providing a phone number through a transportation inquiry, contact form, carrier packet, or other website form does not by itself automatically enroll a person in an SMS messaging program when a separate SMS consent option is presented.
SMS consent must be affirmatively provided through the applicable opt-in mechanism. Consent is not assumed solely because you provide your phone number.
SMS consent is specific to MK Freight Solutions and the messaging purposes described at the time consent is obtained.
Depending on the specific consent provided, MK Freight Solutions may send service-related SMS communications such as:
We intend to use SMS communications in a manner consistent with the consent provided by the recipient.
Message frequency varies depending on the nature of your interaction with MK Freight Solutions.
For example, an active transportation request may require additional communication during carrier coordination, pickup, transit, or delivery, while another inquiry may result in fewer messages.
MK Freight Solutions does not represent that every user will receive a fixed number of messages.
Message and data rates may apply depending on your wireless carrier and mobile service plan.
MK Freight Solutions is not responsible for charges assessed by your wireless carrier for receiving or sending SMS or MMS messages.
You may opt out of applicable SMS communications at any time by replying:
After an opt-out request is processed, you may receive a final confirmation message indicating that you have been unsubscribed. No further messages covered by that opt-out should be sent unless you later provide new valid consent.
We also intend to honor other clear requests to stop SMS messages when reasonably identifiable as an opt-out request.
You may also contact MK Freight Solutions directly to request that SMS communications be stopped.
For assistance with applicable SMS communications, reply:
HELP to an SMS message, or contact MK Freight Solutions using the contact information at the bottom of this policy.
Consent to receive SMS messages from MK Freight Solutions is not required as a condition of purchasing services, requesting a transportation quote, or submitting a transportation inquiry.
Where SMS consent is presented on a website form, the form should remain capable of being submitted without selecting the optional SMS checkbox, subject to other required fields on that form.
Independent motor carriers may separately opt in to SMS communications related to their carrier relationship with MK Freight Solutions.
Depending on the consent provided, carrier SMS communications may include:
Carrier consent is optional and submission of a carrier packet does not by itself require consent to receive SMS communications.
Mobile information, including phone numbers and SMS opt-in or consent information, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Mobile information may be disclosed to service providers when reasonably necessary to support messaging infrastructure, communications, customer support, security, fraud prevention, compliance, or related operational functions.
Additional information about our data practices is available in the Privacy Policy.
MK Freight Solutions may maintain records relating to SMS consent and communication preferences as reasonably necessary to document and honor those preferences.
Such records may include:
These records may be used for compliance, dispute resolution, customer support, and ensuring that communication preferences are respected.
MK Freight Solutions may use third-party telecommunications, messaging, software, hosting, customer support, or infrastructure providers to send and manage SMS communications.
These providers may process mobile information only as reasonably necessary to provide services to MK Freight Solutions and subject to applicable agreements, security practices, and legal obligations.
If you change, deactivate, or transfer your mobile phone number, please contact MK Freight Solutions or opt out before losing access to the number where reasonably possible.
If we learn that a phone number has been reassigned or is no longer associated with the person who originally opted in, we may take reasonable steps to stop future messaging to that number.
You may change your messaging preferences by:
If you previously opted out and later want to receive SMS messages again, you may be required to provide new affirmative consent.
MK Freight Solutions may update this SMS Opt-In Policy from time to time to reflect changes in messaging practices, technology, services, business operations, carrier requirements, or applicable law.
Updates may be posted on this page with a revised effective date.
If you have questions about SMS communications, need help, or want assistance with your communication preferences, contact MK Freight Solutions below.